Our Support Model
The Evolve HCM support model is centered around one key concept: ACCOUNTABILITY!
Our customers understand that one person cannot possibly know the answer to all questions. However, our customers can expect that their Dedicated Representative will collaborate internally to get the right answer and stay with the customer until their needs are promptly met.
At Evolve HCM, we won’t pass you around for you to have to explain your issue over and over again.
Key Attributes Of Our Cannabis Payroll Support Model
We understand that our role in our customers business is one of absolute accountability. We “own” the success of the relationship and will invest our efforts in continuously improving our ability to delight our customers.
24 x 7 Monitoring Services
We will know before you do if there are any potential disruptions to our SaaS solution. We are always available to address emergencies.
Access to Support
Our Support Center is available 8:00 a.m. CST to
8:00 p.m. CST, Monday through Friday.
We are here for you. We will conduct training and develop online guides to ensure the users get their full value from the Evolve HCM suite.